Shipping & Returns
SHIPPING & DELIVERY
We use DHL as our primary shipping partner for UK, European and International orders. Each order is tracked and signed to ensure transparency and traceability over the delivery process.
You will receive a confirmation email once you have ordered your objet. When you objet is ready to be dispatched, you will receive an email notifying you on its dispatch status along with a unique tracking number allowing you to follow the path of your beloved objet to your delivery destination.
We aim to deliver all objets with the following timeframes:
UK Delivery: Next day delivery (when ordered before 3pm)
European Delivery: 1-2 business days
International Delivery: 2-6 business days
Once your objet is dispatched, you will receive an email and/or text from DHL with your unique tracking details. Our partners will provide you with an expected delivery day. They will attempt to deliver your objet up to 3 times. If they fail to deliver your objet and it is returned to us, we will charge you for a second delivery shipment.
We provide complementary expeditated shipping on all orders.
TAXES AND DUTIES
For orders from the UK, Europe and US, all applicable taxes and duties are already included in the original product cost. However, please note that for international orders placed outside of these regions, you will be responsible for the payment of any import taxes, customs duties, and associated fees.
The amount of customs fees, duties, and taxes can vary from country to country. We recommend contacting your local customs agency to obtain details regarding estimated costs.
We offer free returns for orders within the UK, Europe and US. While we accept international returns, you will be liable for the costs of shipping, taxes, customs, and duties.
We accept returns for all orders within 14 days of delivery. The objet must be unused and undamaged with the protective film on the hardware unpeeled.
To initiate a return, please send an email to email@example.com, including your reason for the refund, order number, and full name. Once received, we will provide you with a pre-paid mailing label to attach to the outside of your return package.
If the above is met and we are satisfied with your return request, we will initiate the refund, minus any associated fees.
We offer a full refund if the objet is returned in unused condition, within its original packaging, and with protective films attached.
Once we receive your return at our studio, we will carefully inspect it to ensure the objet has not been used and is in a good, re-sellable condition. If your returned objet does not meet our standards, we will contact you via email. If the objet is in an unsellable condition, we will return it to you, and no refund will be issued. In the rare event that the returned objet needs professional cleaning before resale, the cleaning fee will be deducted from any owed refunds.
Due to the limited availability of our Volumes, particularly when certain cycle numbers are sold out, we cannot guarantee an exchange. If you require an exchange, we recommend contacting us as soon as possible and specifying the objet you would like to exchange. If an alternate objet or color is available, we will be happy to facilitate the exchange. However, if an exchange is not possible, we will process a refund for the returned item (excluding customs, taxes and import duties depending on your location).