RETURNS

We offer free returns for orders within the UK, Europe and US. While we accept international returns, you will be liable for the costs of shipping, taxes, customs, and duties.

We accept returns for all orders within 14 days of delivery. The objet must be unused and undamaged with the protective film on the hardware unpeeled.

To initiate a return, please send an email to info@objetsdaso.com, including your reason for the refund, order number, and full name. Once received, we will provide you with a pre-paid mailing label to attach to the outside of your return package.

If the above is met and we are satisfied with your return request, we will initiate the refund, minus any associated fees.

REFUNDS

We offer a full refund if the objet is returned in unused condition, within its original packaging, and with protective films attached. 

Once we receive your return at our studio, we will carefully inspect it to ensure the objet has not been used and is in a good, re-sellable condition. If your returned objet does not meet our standards, we will contact you via email. If the objet is in an unsellable condition, we will return it to you, and no refund will be issued. In the rare event that the returned objet needs professional cleaning before resale, the cleaning fee will be deducted from any owed refunds.

EXCHANGES

Due to the limited availability of our Volumes, particularly when certain cycle numbers are sold out, we cannot guarantee an exchange. If you require an exchange, we recommend contacting us as soon as possible and specifying the objet you would like to exchange. If an alternate objet or color is available, we will be happy to facilitate the exchange. However, if an exchange is not possible, we will process a refund for the returned item (excluding customs, taxes and import duties depending on your location).

RETURNED OBJETS

Returned objets that are in 100% perfect condition, complete with protective films, will be offered to customers on our waiting list. This ensures that every objet finds a loving home.